Our Satisfaction Guarantee

At Care Copenhagen, we value our customers' satisfaction. We always strive to deliver products and services of the highest quality. That's why we offer a satisfaction guarantee to ensure that you feel confident in your purchase.

100% Satisfaction or your money back

We are so confident in our products that we offer a 100% satisfaction guarantee. If for any reason you are not fully satisfied with your purchase, you can return it within 100 days for a full refund. All you need to do is contact our customer service and we will help you with the return process.

Easy and convenient returns

We want the returns process to be as simple and hassle-free as possible for you. Contact our customer service and we will send you a prepaid return label. Once we receive the returned product, we will process your refund as soon as possible.

How does it work?

1. Contact us: If you want to return a product, you must first contact our customer service.
2. Return the product: Pack the product securely and use the return label to send it back to us.
3. Get your money back: Once we have received the product and checked it, we will refund the amount to your account within a few working days.

What does the guarantee cover?

Our satisfaction guarantee covers all products purchased from Care Copenhagen - except the products in our HairCare range. If you have any questions or concerns, you are always welcome to contact us.

How to contact us

If you have any questions about our satisfaction guarantee or need help with a return, you can contact our customer service by phone, email or our contact form on the website.